Present: Carol Turner, Jan Swanbeck, Pam Cenzer (for Carol Drum), David Hickey, Gary Cornwell

Absent: Rich Bennett

1. Review Goals and Objectives Status

Carol Turner reported that the directors had discussed the need to focus on the library’s Goals and Objectives. The following Goals and Objectives were reviewed and discussed. The comments are in blue.

Create the Digital Library
• Establish Digital Library Center, develop staff and funding resources
• More scanning of out-of-copyright materials to build the Digital Library
• Registry of works that have been digitized to avoid duplication.
• Continue support for access and long term storage of electronic resources -- Investigate CORC
• Improve Library Web site based on user feedback
• Evaluate existing Public Services web pages, revise, and expand
• Develop guidelines for public service unit pages that provide consistent information including such items as floor plans, maps, and other basic features – PSSC

Public Service pages have been created, but little progress has been made on guidelines. Work is being done to put floor maps on the department and public service web page. Carol will check with Rich Bennett or Ann Lindell to see if a list of common elements for web pages exists.
• Develop and display a Public Services page- CT

A basic Public Services page is now available.
• Develop and display a series of library copyright pages- CT and Copyright Committee

The copyright page is under development and will go public March 15.
• Develop more pathfinders and subject guides.  It is important to provide web links with these.   The Database Locator might be used to create an index of databases for the specific subject requested. – PS

It was suggested that the public service pages be looked at to determine what was there and what should be added. Carol suggested that discussions be held at staff meetings to determine what is needed and to make sure the pathfinders already in use are up-to-date.
• Build on the “Just Getting Started” model to develop interactive instruction/tutorials. PS

The importance of this type of item was questioned. Some feel that the amount of work to create the tutorials is excessive compared to the amount of use they get. Gary Cornwell mentioned that Reference has been asked to teach a credited course on using the library for new students.
• In conjunction with SUS and FCLA:
• Provide basic electronic resource collection
• Integrate Public Services staff into processes to evaluate new resources, especially mega purchases – NRG & PSC
Many in the group feel that after the initial discussion, evaluations should be left up to the ECC. A long discussion was held about the difficulty of knowing about and accessing new electronic resources. The Public Service areas need to make publicizing new electronic resources a priority. Another priority is for the resources to be cataloged immediately. Carol said the group needs to decide how it wants the process to work and specify that process. An example would be that if there were a known record (a specific article is in a specific magazine) the web page should link directly to the article.  If the patron is looking for information on a specific topic, there should be an easy way to get to the records that match that topic.
Among the items wanted are:
• Links should be created to the text from the catalog record of individual journals
• The 510 field should include notes on where the title is indexed and whether it is full-text, an abstract or image.
• Many people still want the A-Z list on the Library website
• A better process for evaluation before and after a resource is purchased.
It was also discussed the cataloging procedure is more of an Acquisitions procedure than Public Services, although public services would like to have certain types of data about each electronic resource. Among the items they would like to see:
• Whether the resource is owned by UF (and which budget it came from), the SUS or a consortium.
• Who to contact if there are access problems
• The number of simultaneous users allowed
• The coverage dates
• Whether it is full-text, an abstract or image
• The type of user (can it be reached through the proxy server
• Improve and extend support for Distance Education
• Cataloging and access guidelines and standards for digitized materials.
• Support and access for Electronic Theses & Dissertations.
• Lobbying for new economic models to promote digital resources.

• Library instruction/user training
• Implement undergraduate services program including peer- and one-on-one assistance – Jana Edwards & PS staff
• Analyze best way to bring instruction to transfer students – Alice Primack & PS staff
• Analyze methods for providing subject-specific instruction to upper division and graduate students – PS & CM
• Explore new methods to provide reference/outreach service
• Explore offering reference “chat” service – Chat Committee

Ref Express will be beginning soon.
• Explore opportunities to offer reference service outside the libraries – in academic departments, Reitz Union, CIRCA labs, Advising, to professional student organizations – PSSC & PS staff

Not much has been done to explore this idea. One possibility would be to set up a computer at the Reitz Union or in CIRCA to advertise “Ref Express.” It was agreed that, while the idea of providing services outside the library was good, the reality of it, given current staff constraints was not as practical.
• Monitor statistics and look at shift from reference desk service to web development and outreach - PSSC
• Define and market services – PSSC

The number one priority should be to define the library’s baseline services. One of the things to determine is whether or not to allow students to view streaming video classes on the library computers. Currently business classes are offered by video and students come to the library to watch the 50 classes, tying up a group of computers. Is this something the library should be expected to provide?
• Expand E-Reserve services
• Build links to and promote use of electronic journals – E-Reserves staff, PR, PS
• Secure copyright permission for copyrighted materials – E-Reserves staff
• Interlibrary Loan
• Carry out SUMO pilot and make recommendations - ILL
• Promote use of electronic interlibrary loan request forms and improve turnaround and response time – ILL

There has been a huge leap in requests. Between 1990-1999 the number of requests increased by about 700. In the first two months of 2000, requests increased by 800. ILL is averaging 2,300 requests per month. They are requesting another staff member.
• Improved access to uncataloged collections
• Improved support for HSS periodicals
• Continue improvements to materials processing
• Continue to support collection reviews
• Continue collection inventories
• Storage
• Facilitate collection manager storage selection and transfer or materials to fill LAD and paged collection shelving.
• Develop and maintain storage article delivery service.


Retool Library Facilities for the 21st Century

• Seek external funding for new buildings, renovations, and additions (foundations, alumni, friends).
• Continue implementation of building automation system
• Develop disaster recovery plan
• Complete update of way-finding floor plans for each branch
• Complete update of emergency procedures floor plans for each branch
• Impl ement Library Security System
• Develop facility audit/inspection plan
• Develop 5 year plan to code compliance and facility upgrades
• Develop and implement first phase of preventative maintenance program
• Develop and implement inventory ID/location system for accountable property
• Develop LFPD accounting system
• Develop and implement inventory system for LFPD storeroom
• Enclose LW loading dock
• Develop design for reconfiguration of MSL loading dock
• Develop phased implementation of Library phone system


Manage the Libraries Effectively

• Evaluate services and make improvements based on the needs of the university community.
• Evaluate and review domestic serial vendor services.
• Revise monograph binding procedures
• Continue contributions in SUS Integrated Library System Review process
• Continue to develop Management Information System.
• Develop and implement a plan to market all library services.
• Develop and implement fundraising activities to augment collections, facilities and staffing .
• Maintain technology/hardware/networking infrastructure.
• Recruit and retain a diverse staff that reflects the university's affirmative action policy goals.
• Provide formal and informal training and support so that staff have the technical skills to work to their full potential.
• Conduct new series on UF culture that will bring in key people from around campus – Staff Development Officer
• Develop new public service forums - PSSC
• Expand the technical support role of the PSITC by scheduling meetings with systems liaisons once or twice per semester – PSSC and PSITC
• Provide training on new resources, new interfaces, and full text journals - PS
• Continue improvements to departmental documentation, statistics
• Continue attempt to define baseline public services
• Conduct a thorough literature search and summarize findings PSSC to assign
• Contact other large research libraries to determine if they have defined baseline services - CT
• Maintain a continuous strategic-planning cycle

2. Identify Key Goals and Objectives for 2000/2001

Carol asked that the group go back to their departments and discuss goals and objectives for next year.

Carol said that the directors had discussed an increasing negativity in meetings and are trying to figure out what can be done to turn it around. They agreed that staff needs to get back on track with finishing administrative reports, evaluations, etc on time. She said the directors are going to become more disciplined also by stating expectations and following through on them.

The proposed House Rules were discussed. Carol feels they should still be written less harshly. The rules will be posted on the web. They will also give the staff something to show when enforcing the rules.  Proposed rules

David Hickey announced that OCLC reported that UF filed its 97 millionth request.
He also reported that the Faculty Courtesy Notices and an E-Reserves notice from Carol would be going out soon.
All the cages will have their locks changed over Spring Break. There has been an increase in theft and sturdier locks will be installed.
Pam Cenzer said any questions from IFAS stations should be sent to Carol Drum.  Also, the lighting project is finished in all public areas of MSL, except for Maps.

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