Public Services Steering Committee
Present: Carol Turner, Jan Swanbeck,
Pam Cenzer (for Carol Drum), David Hickey, Gary Cornwell
Absent: Rich Bennett
1. Review Goals and Objectives Status
Carol Turner reported that the directors
had discussed the need to focus on the library’s Goals and Objectives.
The following Goals and Objectives were reviewed and discussed. The comments
are in blue.
Goals and Strategies
Create the Digital Library
Making the Libraries Easier to Use
- Establish Digital Library Center, develop
staff and funding resources
- More scanning of out-of-copyright materials
to build the Digital Library
- Registry of works that have been digitized
to avoid duplication.
- Continue support for access and long
term storage of electronic resources -- Investigate CORC
- Improve Library Web site based on user
- Evaluate existing Public Services web
pages, revise, and expand
- Develop guidelines for public service
unit pages that provide consistent information including such items as floor
plans, maps, and other basic features – PSSC
pages have been created, but little progress has been made on guidelines.
Work is being done to put floor maps on the department and public service
web page. Carol will check with Rich Bennett or Ann Lindell to see if a list
of common elements for web pages exists.
- Develop and display a Public Services
A basic Public
Services page is now available.
- Develop and display a series of library
copyright pages- CT and Copyright Committee
page is under development and will go public March 15.
- Develop more pathfinders and subject
guides. It is important to provide web links with these.
The Database Locator might be used to create an index of databases for the
specific subject requested. – PS
It was suggested
that the public service pages be looked at to determine what was there and
what should be added. Carol suggested that discussions be held at staff meetings
to determine what is needed and to make sure the pathfinders already in
use are up-to-date.
- Build on the “Just Getting
Started” model to develop interactive instruction/tutorials. PS
of this type of item was questioned. Some feel that the amount of work to
create the tutorials is excessive compared to the amount of use they get.
Gary Cornwell mentioned that Reference has been asked to teach a credited
course on using the library for new students.
- In conjunction with SUS and FCLA:
- Provide basic electronic resource
Many in the group feel
that after the initial discussion, evaluations should be left up to the ECC.
A long discussion was held about the difficulty of knowing about and accessing
new electronic resources. The Public Service areas need to make publicizing
new electronic resources a priority. Another priority is for the resources
to be cataloged immediately. Carol said the group needs to decide how it wants
the process to work and specify that process. An example would be that if
there were a known record (a specific article is in a specific magazine) the
web page should link directly to the article. If the patron is looking
for information on a specific topic, there should be an easy way to get to
the records that match that topic.
- Integrate Public Services staff
into processes to evaluate new resources, especially mega purchases –
NRG & PSC
Among the items
It was also discussed the
cataloging procedure is more of an Acquisitions procedure than Public Services,
although public services would like to have certain types of data about
each electronic resource. Among the items they would like to see:
- Links should
be created to the text from the catalog record of individual journals
- The 510 field
should include notes on where the title is indexed and whether it is full-text,
an abstract or image.
- Many people
still want the A-Z list on the Library website
- A better
process for evaluation before and after a resource is purchased.
- Whether the
resource is owned by UF (and which budget it came from), the SUS or a consortium.
- Who to contact
if there are access problems
- The number
of simultaneous users allowed
- The coverage
- Whether it
is full-text, an abstract or image
- The type
of user (can it be reached through the proxy server
- Improve and extend support for Distance
- Cataloging and access guidelines
and standards for digitized materials.
- Support and access for Electronic
Theses & Dissertations.
- Lobbying for new economic models
to promote digital resources.
- Library instruction/user training
- Implement undergraduate services program
including peer- and one-on-one assistance – Jana Edwards & PS staff
- Analyze best way to bring instruction
to transfer students – Alice Primack & PS staff
- Analyze methods for providing subject-specific
instruction to upper division and graduate students – PS & CM
- Explore new methods to provide reference/outreach
- Explore offering reference “chat”
service – Chat Committee
Ref Express will be
- Explore opportunities to offer reference
service outside the libraries – in academic departments, Reitz Union,
CIRCA labs, Advising, to professional student organizations – PSSC &
Not much has been
done to explore this idea. One possibility would be to set up a computer
at the Reitz Union or in CIRCA to advertise “Ref Express.” It
was agreed that, while the idea of providing services outside the library
was good, the reality of it, given current staff constraints was not as practical.
- Monitor statistics and look at shift
from reference desk service to web development and outreach - PSSC
- Define and market services – PSSC
The number one priority
should be to define the library’s baseline services. One of the things
to determine is whether or not to allow students to view streaming video
classes on the library computers. Currently business classes are offered
by video and students come to the library to watch the 50 classes, tying
up a group of computers. Is this something the library should be expected
- Expand E-Reserve services
- Build links to and promote use of electronic
journals – E-Reserves staff, PR, PS
- Secure copyright permission for copyrighted
materials – E-Reserves staff
- Interlibrary Loan
- Carry out SUMO pilot and make recommendations
- Promote use of electronic interlibrary
loan request forms and improve turnaround and response time – ILL
There has been a huge
leap in requests. Between 1990-1999 the number of requests increased by
about 700. In the first two months of 2000, requests increased by 800. ILL
is averaging 2,300 requests per month. They are requesting another staff
- Improved access to uncataloged collections
- Improved support for HSS periodicals
- Continue improvements to materials processing
- Continue to support collection reviews
- Continue collection inventories
- Facilitate collection manager storage
selection and transfer or materials to fill LAD and paged collection shelving.
- Develop and maintain storage article
Retool Library Facilities for the 21st
- Seek external funding for new buildings,
renovations, and additions (foundations, alumni, friends).
- Continue implementation of building automation
- Develop disaster recovery plan
- Complete update of way-finding floor
plans for each branch
- Complete update of emergency procedures
floor plans for each branch
ement Library Security System
- Develop facility audit/inspection plan
- Develop 5 year plan to code compliance
and facility upgrades
- Develop and implement first phase of
preventative maintenance program
- Develop and implement inventory ID/location
system for accountable property
- Develop LFPD accounting system
- Develop and implement inventory system
for LFPD storeroom
- Enclose LW loading dock
- Develop design for reconfiguration of
MSL loading dock
- Develop phased implementation of Library
Manage the Libraries Effectively
- Evaluate services and make improvements
based on the needs of the university community.
- Evaluate and review domestic serial vendor
- Revise monograph binding procedures
- Continue contributions in SUS Integrated
Library System Review process
- Continue to develop Management Information
- Develop and implement a plan to market
all library services.
- Develop and implement fundraising activities
to augment collections, facilities and staffing
- Maintain technology/hardware/networking
- Recruit and retain a diverse staff that
reflects the university's affirmative action policy goals.
- Provide formal and informal training
and support so that staff have the technical skills to work to their full
- Conduct new series on UF culture that will
bring in key people from around campus – Staff Development Officer
- Develop new public service forums - PSSC
- Expand the technical support role of the
PSITC by scheduling meetings with systems liaisons once or twice per semester
– PSSC and PSITC
- Provide training on new resources, new
interfaces, and full text journals - PS
- Continue improvements to departmental
- Continue attempt to define baseline public
- Conduct a thorough literature search
and summarize findings PSSC to assign
- Contact other large research libraries
to determine if they have defined baseline services - CT
- Maintain a continuous strategic-planning
2. Identify Key Goals and Objectives for
Carol asked that the group go back
to their departments and discuss goals and objectives for next year.
3. Discussion of Discipline in Administrative
Carol said that the directors had
discussed an increasing negativity in meetings and are trying to figure
out what can be done to turn it around. They agreed that staff needs to get
back on track with finishing administrative reports, evaluations, etc on
time. She said the directors are going to become more disciplined also by
stating expectations and following through on them.
4. House Rules
The proposed House Rules were
discussed. Carol feels they should still be written less harshly. The rules
will be posted on the web. They will also give the staff something to show
when enforcing the rules.
David Hickey announced that
OCLC reported that UF filed its 97 millionth request.
He also reported that the Faculty Courtesy
Notices and an E-Reserves notice from Carol would be going out soon.
All the cages will have their locks
changed over Spring Break. There has been an increase in theft and sturdier
locks will be installed.
Pam Cenzer said any questions from IFAS
stations should be sent to Carol Drum. Also, the lighting project is
finished in all public areas of MSL, except for Maps.
Return to PSSC 2000 Minutes Page
Return to PSSC Main Page
||© 1999 University of Florida
George A. Smathers Libraries
P. O. Box 117001
Please read our disclaimer.
Send comments and/or
questions about this site to
Last Updated January,