Public Services Steering Committee
Present: Carol Turner, Rich Bennett,
David Hickey, Jan Swanbeck, Carol Drum
Library Web Pages and Our Users
- Handouts about the homepage will be distributed
and information will be given to patrons at the desk.
- The new homepage currently comes up, but
there is a link to the old page. The old page is not being maintained or updated
any more, however.
- The new page requires the newest version
of Netscape or Internet Explorer. Some service providers don't allow their
customers to download these versions. Rich said that the programs can be
found on the UF CD.
- Carol Turner asked how much work it is to
maintain the A-Z list. Rich said it isn't difficult to maintain it, once
the list was put together. He said the plan originally was to have only the
Database Locator and Quick Links. Carol said it would be best to keep the
A-Z list this semester to find out if patrons are using the Database Locator,
and if it is mostly library staff using the A-Z list.
- Carol Drum suggested forming focus groups
to ask what users think about the web pages and how easy they are to use.
Focus groups may be formed in mid to late October, or right after Veterans
Carol said that any changes or updates
to the library goals and objectives should be sent to Stacy Wall. A
number of goals were discussed:
- Space: the library needs a plan for creating
space in Library West because there is not much more that can be done with
the existing space. Dale should meet with the space committee to discuss
- Web Pages: ideas for additional pages include
floor plans, maps, a Public Services page, copyright pages and more tutorials.
It was also suggested that the Subjects page be moved away from identifying
the subjects by fund coding and into a more subject-based locator.
The Database Locator could be used as a pathfinder to create an index of
databases for the specific subject requested.
- Training: Trudi is working on a forum series
that would bring in people to discuss other areas of campus.
- Baseline Services: no progress has been
made on this goal. It is difficult to identify baseline services because
each division is different. For example, in Documents, staff is able to
fetch books for patrons, but in Marston Science that isn't possible.
- Instruction Items: the goal for this year
is to implement an undergraduate program to help teach students how to use
the library. The "Just Getting Started" page will also be expanded. The
statistics should be monitored to determine if staff should be moved to
other priorities. Nationwide, desk statistics are dropping.
- Explore Reference Chat Service: If
a chat service was provided, it should probably be held after hours when
most students are working. The hours could be from 9 pm to 1 am and on weekends.
Interns could be used to work the chat hours.
- New services: What is the appropriate reference
model our library is working toward to utilize the librarians' special
skills? Carol Drum said she has thought about establishing office
hours in some of the colleges and departments so that students can come
to her in their own environment. It might be possible to also place librarians
in other high traffic areas on campus to provide assistance to students.
Some places suggested were the Reitz Union colonnade and the Turlington plaza
Carol said the library needs to take advantage of the Faculty Support Center.
Carol said that the library should
look into areas in which internships could be established. Many of
the divisions could create internship to provide library students from
FSU and USF with experience in those areas. Jan said that when the
GIS position is filled in the Documents department, there might be an opportunity
for an internship.
Return to PSSC 1999 Minutes Page
A discussion was held to determine what
guidelines should be put in place to make sure students working in public
areas look professional. Access Services' guidelines state that students
should have no bare feet, no bare midriffs, no bathing suits or short-shorts.
Marston says no hats, sunglasses or earphones at the circulation desk.
It was decided that guidelines library-wide will include no earphones or
hats, along with the Access Services guidelines.
Return to PSSC Main Page
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