Public Services Goals and Strategic Priorities

2002/2003

1. Library West Addition/Renovation.
2. LMS implementation.
3. Analyze Lib Qual + returns and take action based on them.
4. Culture of Assessment follow-up and planning based on what we’ve learned.
5. Continue to work on refining and updating our reference service.
   • Goal Settings – Individual and Unit.
   • Adopt strategies to plan & assess, focusing on users.
6. Maximize ease of use of electronic resources.
   • Investigate implementing MetaLib.
7. Improve and expand library web presence.
8. Promote library services/resources more effectively and with less jargon to the campus and to our distance learning programs.
9. Increase the influence of the libraries and library staff on campus.
   • Focus on promoting/incorporating information literacy into academic programs.
10. Provide additional customer service training focused on local needs.
11. Review and revise our statistics gathering and reporting to align with goals.
12. Assess Reference service and varieties including email and RefeXpress (and evaluate QuestionPoint as an aspect of reference service).
13. Assess ILL including customer service and electronic requests and delivery.

© 1999 University of Florida George A. Smathers Libraries P. O. Box 117001 Gainesville, FL 32611-7001  Please read our disclaimer. Send comments and/or questions about this site to Carol Drum Last Updated September 10 , 2002