Evaluate existing Public Services web pages,
revise, and expand
Develop guidelines for public service unit pages
that provide consistent information that include such items as floor plans,
maps, and other basic features - PSSC
Develop and display a Public Services page- C
Develop and display a series of library copyright
pages- CT and Copyright Committee
Develop more pathfinders and subject guides.
It is important to provide web links with these. The Database Locator might
be used to create an index of databases for the specific subject requested.
- PS
Build on the “Just Getting Started” model to
develop interactive instruction/tutorials. PS
Training for Staff
Conduct new series on UF culture that will bring
in key people from around campus – Staff Development Officer
Develop new public service forums - PSSC
Expand the technical support role of the PSITC
by scheduling meetings with systems liaisons once or twice per semester
– PSSC and PSITC
Provide training on new resources, new interfaces,
and full text journals - PS
Integrate Public Services staff into processes
to evaluate new resources, especially mega purchases – NRG & PSC
Library instruction/user training
Implement undergraduate services program including
peer- and one-on-one assistance – Jana Edwards & PS staff
Analyze best way to bring instruction to transfer
students – Alice Primack & PS staff
Analyze methods for providing subject-specific
instruction to upper division and graduate students – PS & CM
Explore new methods to provide reference/outreach
service
Explore offering reference “chat” service – Chat
Committee
Explore opportunities to offer reference service
outside the libraries – in academic departments, Reitz Union, CIRCA labs,
Advising, to professional student organizations – PSSC & PS staff
Monitor statistics and look at shift from reference
desk service to web development and outreach - PSSC
Define and market services - PSSC
Respond and take pro-active approach to campus
changes - PSSC
Expand E-Reserve services
Build links to and promote use of electronic
journals – E-Reserves staff, PR, PS
Secure copyright permission for copyrighted materials
– E-Reserves staff
Interlibrary Loan
Carry out SUMO pilot and make recommendations
- ILL
Promote use of electronic interlibrary loan request
forms and monitor change in service turnaround time - ILL
Continue attempt to define baseline public
services
Conduct a thorough literature search and summarize
findings PSSC to assign
Contact other large research libraries to determine
if they have defined baseline services - CT
