· In viewing your candidacy for this position, in what areas do you feel you would be a particularly strong performer? Why?

· Describe your three greatest strengths and tell me how you used them to bring about improvements in your current or most recent position.

· In what areas could you improve your overall performance? (Make sure you demonstrate what action you would take.)

· As you view your overall qualifications for this position, what do you see as some of your development needs?

· In what ways could you improve your interpersonal skills and effectiveness?

· How appropriate do you feel your education has been in preparing you for your profession?

· What specific courses have been most helpful to you in your career/current position? How have you used them?

· What led to your decision to get a degree in __________________?

· With what kind of people do you most enjoy working (have difficulty working with)? Why?

· Tell me about a time when you had a major conflict with another employee or customer? (Mention the cause of the conflict, what things you did to alleviate the problem, and the results.)

· Are you more skilled at verbal or written communication? Why?

· Tell me about a time when you had to communicate negative information to your supervisor or a customer.

· Explain your experience in making verbal presentations to groups or individuals.

· Describe your planning process. How do you establish priorities?

· Describe a situation in your professional experiences that required a number of deadlines to be met at the same time.

· How did you handle that? What was the result?

· How do you take criticism?

· How do you handle stress on the job?

· Please give some examples of decisions you have made in your professional experiences. What were the ramifications of these decisions?

· Please describe a problem you recently encountered. How did you rectify the situation? What did you learn?

· What has been your experience in working as part of a team?

· Give an example of your involvement in a successful team effort. What role did you play? Why was the effort successful?

· Give an example of your involvement in a team effort that failed. What role did you play? What factors led to the failure?

· Have you ever had to build motivation or team spirit with co-workers or peers? How did you accomplish this?

· Do you prefer working alone or with others?

· What is your philosophy of customer service? How do you make a customer feel important?

· Describe the behavior of a difficult customer and what you did. (Emphasize your ability to notice their dissatisfaction and how you acted on their specific behavior).

· How have you dealt with a customer who has a legitimate gripe but one you can't fix?

· Was there ever a time you violated organizational policy in order to better serve a customer? What happened and how did you handle it?

· Tell me about a time that you went the extra mile for a customer. What were the circumstances and how did you handle it?

· By what standards do you measure your success?

· What immediate and long-term career goals have you set for yourself?

· Is there anything else I should know about your qualifications that would help me to make a hiring decision? What do you feel separates you from other applicants for our opening?

· What can we expect from you if you work for us? What unique talents will you bring to us? What can you offer our organization?

· Do you have any questions about the job and/or the demands of you?

 Do you have any questions about our organization?