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Systems Liaison Program
Administrative Outline November 1998

  1. General Library IR Goals
    1. Use IR to enhance Library work
      1. Productivity
      2. Quality
    2. Optimize IR material budget
    3. Optimize staff assignments vis-à-vis IR
    4. Comply with Florida IR law and policy
      1. Track property
      2. Avoid software piracy
      3. Provide data security

  2. Additional Goals of the Liaison Program
    1. Give individual credit for work outside of traditional assignment
    2. Provide custom support for local conditions
    3. Make most efficient use of computer expertise across the Libraries
    4. Provide opportunities to learn more about computer and network technology

  3. Liaison Program Implementation
    1. Assign .1 FTE per 10 staff in area (round fractions up)
      1. FTE may be higher at department option
      2. FTE must be higher (or more people assigned) if insufficient to cover tasks
      3. This assignment reduces total work output expected in other areas
    2. Liaison is primary computer support person for department
    3. Systems provides computer support for Liaison
    4. Liaisons regularly meet as a group with Systems staff
    5. Performance of Liaison duties is a component in the annual evaluation of the Liaison

  4. Liaison Tasks
    1. Installations
      1. Assure adequate site
        1. Power
        2. Network
        3. Security
      2. Transport
      3. Setup
        1. Unbox
        2. Hook up components and network
      4. Configuration
        1. Load necessary software
        2. Provide for loading data
        3. Set network parameters
    2. Troubleshooting
      1. Equipment
      2. Connectivity
    3. IR tracking and maintenance
      1. Equipment locations
      2. Network address assignments
      3. Repairs
    4. Report IR management problems
      1. Software piracy
      2. Data security
      3. Assignment problems

  5. Liaison tools
    1. Sys-lias: the Liaison Mailing list
      1. Discuss problems
      2. Make annoucements
      3. Ask questions of the group
    2. Syshelp: the mailbox for requesting Systems Department help
      1. Primary channel for non-urgent problems
      2. Generates dated trouble ticket which is tracked in Systems
    3. Phone numbers
      1. Systems: 392-0796
      2. NERDC Status: 392-6775
      3. After hours
            1. call Bill Covey at home: 377-1630 or cell: 235-2299
            2. call Will Chaney at home: 332-3422 or cell 262-9009
            3. call Michael Howell (MSL 2-11PM, Su-Th) 392-2848

  6. Liaison procedures
    1. Provide first assistance for all department user problems
    2. Seek help from other Liaisons and/or Systems as necessary
    3. Contact outside groups (FCLA, NERDC) as necessary
    4. Basic Problem Isolation
      1. Determine the boundaries of the system that has failed
      2. Divide the system into two independently testable sections
      3. Test
      4. Repeat procedure with section which fails until problem component is located

Systems Liaison Program
Definitions November 1998

Authentication - process of being identified for authorized access to a computer system or network

 Usually involves presenting an ID and password
Alternatives include tokens (e.g., Gator1 card) or biometric (e.g., fingerprint)

Bit - a binary digit (1 or 0)

Kb - kilobit, or thousand bits
Mb - megabit, or million bits

Byte - eight bits (more importantly, the size of a stored character)

KB - kilobyte, or thousand bytes (roughly half of a double-spaced typewritten page)
MB - megabyte, or million bytes (roughly 500,000 pages)
GB - gigabyte, or billion bytes (roughly 500,000,000 pages)

Bandwidth - the amount of data that can be moved over a particular circuit in a given amount of time

Usually measured in bits/second
Ethernet - 10 Mb
FastEthernet - 100 Mb
Campus Internet POP - 45 Mb in each direction
Modem - 28.8-56.6 Kb

Client -Application that presents data from a server to a local user

Mail client (Outlook, Eudora, etc.)
Web client (Internet Explorer, Netscape, etc.)

Command prompt

Text display used for typing commands and receiving output
On our hardware, also called DOS prompt or C prompt

Concentrator - network device which splits once connection into many

Hub
Switch
Router

Core - the central part of the campus network

 Provides connections between buildings
Provides connection to points outside of UF

CPU

Part of computer that manipulates data
Big box that holds RAM, hard disk, motherboard, etc.

Download time - time required to move a given file from one computer to another over a particular circuit

Computed by dividing bandwidth into file size (best case)
If circuit is shared with others at the same time (e.g., the Internet), plan on a much longer wait

DNS - Domain Name Service

Internet service for looking up TCP/IP address from a name (e.g., www.ufl.edu = 128.227.175.139)
Requires proper configuration of DNS Configuration tab in TCP/IP Properties of the Network Control Panel

Ethernet - type of network used for most Library functions

FCLA - Florida Center for Library Automation

Manages the LUIS/NOTIS software for the SUS libraries
Software is run at NERDC

Gateway - address of computer that relays local network traffic to other networks

Varies, depending on physical location on the network
Requires proper configuration of the Gateway tab in TCP/IP Properties of the Network Control Panel

GUI - Graphic user Interface (pronounced 'gooey')

Combination of pointing device (usually a mouse) and display screen used to control a computer
Similar across different computers

Hard Disk - primary storage device for computers

Retains data without power
Typical size: 1-8 GB

Hardware - physical equipment used for computing and networking

Interface card - small circuit board which plugs into the motherboard to add functions

IP Address - number that uniquely identifies a computer using IP (see Protocol, below) on the network

Form: www.xxx.yyy.zzz
Each computer on the Internet must have its own IP number
Most of ours start with 128.227.
The third part of ours determines subnets within Libraries
10 - AFA, MSL, Music
54 - Systems, Special Collections
223 - Preservation, Resource Services
238 and 239 - West, Education
Requires proper configuration of IP Address tab in TCP/IP Properties of the Network Control Panel

ID - Public name used for computer access

Internet - world-wide network of computers using TCP/IP

IR - Information Resources

Anything used for computing or networking
In some contexts, also includes staff (e.g., Liaisons)

LUIS (NOTIS)

Local User Information System - our library automation software
NOTIS is the old name
Technically is just the public view, but is commonly used to mean the OPAC and all other collection related functions ( acquisitions, circutlation, etc.)

Mainframe - large multi-user computer requiring specialized construction to contain its components

Media - physical devices that contain software (CDs, disks, etc.)

Modem - Modulator Demodulator; converts computer signals to tones for transmission over telephone lines

Motherboard - large circuit board inside computer containing CPU, RAM, and connectors for attaching other devices

NERDC - Northeast Regional Data Center

Location of campus mainframe (LUIS software runs here)
Manages core network
Location of campus connection to the Internet

NERSP - NERDC SP

Large IBM Unix computer (called an SP) operated by NERDC
Runs Gatorlink
Runs WebLUIS

Novell/Netware- a particular brand of server software

Used in the Libraries as the server for CDs
Files available there appear in the Network Neighborhood window

OPAC

Online Public Access Catalog
Library jargon for the database software used for library automation functions related to the public view of the collection
Frequently now includes things like access to outside databases, Web links, etc.

Password - Secret name assigned to an individual user for computer access

Piracy - use of software which has not been legally obtained

POP - Point of Presence

The location of the intersection of two networks
All traffic leaving the local network must pass through the POP

Property ID - number used by UF to track expensive physical property

Protocol - language spoken between network devices

IPX - used with Novell servers

TCP/IP (often just IP) - main language of Internet and campus

RAM - Random Access Memory

Temporary storage for a computer
Loses contents when computer is off
Typical size: 16-64 MB

Server - Large, fast computer that supplies data and services to other computers

Software - programs and data used for computers and networking

WebLUIS - World Wide Web version of the LUIS library software

Windows NT - a particular brand of server software

Primary server type used in the Libraries
Files available there appear in the Network Neighborhood window

WINS - Windows Name Service

Used by local computer to find NT servers
Requires proper configuration of WINS tab in TCP/IP Properties of the Network Control Panel and the Identification tab of the Network Control Panel

Systems Liaison Program
Configuration Tasks OutlookNovember 1998

  1. The Task Bar and the Start Button
    1. Sizing/moving
    2. Programs
    3. Run
  2. Useful C- prompt commands
    1. Ping
      1. By IP
      2. By DNS
      3. By WINS
    2. Tracert
  3. My Computer
    1. Determining disk size and condition
    2. Determining memory size
  1. Settings
    1. Control Panels
      1. Display
      2. Network
        1. Configuration Tab
          2.
          1. Client for Microsoft Networks properties
            Check Logon to Windows NT domain
            Set domain to Smatherslib
          2. TCP/IP protocol properties
            3. DNS ConfigurationTab

            1. Check Enable DNS

            2. Host - [give it a name]

            3. Domain - ufl.edu

            4. Add address - 128.227.128.24

            5. Optional: add another address: 128.227.16.3

              6. WINS Configuration Tab

            6. Check Enable WINS Resolution

            7. Add addresses:

              1. 128.227.54.132
              2. 128.227.238.146
              3. 128.227.10.99
              IP Address Tab

            8. Check Specify an IP Address

            9. IP address - tba

            10. Netmask - 255.255.255.0

              11. Gateway Tab

            11. Address is location dependent

            12. Form: 128.227.subnet.1 (first three groups same as workstation IP)

          c.Primary network logon: Client for Microsoft Networks


          d.Do Not set "File and print sharing." button

          2. Identification Tab

          1. Computer name - [give it a name]
          2. Workgroup - Smatherslib

      b) Printers

Systems Liaison Program
Block Network Diagram
November 1998

 

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