Abstract Poster Session Contents User Interface Librarian Interface

Librarian Interface  A typical chat session with a user Sessions with two users at once Accessing frequently used sayings, files and Web pages Getting information about a user Pushing a page to a user Using the autopilot feature with a user Categorizing a question for statistics at the end of a session

RefeXpress Part II: Implementing a Chat Reference Service Using eShare's NetAgent
Poster Session, ALA Annual Conference, San Francisco, CA, June 16, 2001.
Jana Ronan, Mimi Pappas, & Colleen Seale,  George A. Smathers Libraries, University of  Florida, Gainesville.