A Survey of Online Interactive Reference Services
 

Library	Name of Service	Contact	URL	Hours of Service	Start Date	Software	Audience
Alliance Library System (ALS) Pekin, Illinois	Not Available	Valerie Wilford	http://www.rsa.lib.il.us/at/at.htm	M - F  9 am - 12 pm CST	Not Available	LivePerson	ALS members
Austin Community College Learning Resource Services	"Real-Time Reference Service"	Not Available	http://www2austin.cc.tx.us/JRB/opcserv1.htm#REAL	M - Th  9 am - 5 pm  F 9 am - 3 pm	Not Available	AOL Instant Messenger	Open Campus students and faculty/staff  at locations without a LRC
Cornell University	LiveHelp	Not Available	http://www.library.cornell.edu/okuref/guest.html	M - F 1 - 5 pm	Not Available	LivePerson	Students, faculty, staff, alumni, and questions about Cornell University Library collections
Florida Distance Learning Reference & Referral Center	RRChat	Rachel Viggiano	http://www.rrcusf.edu/chat/index.html	M - F  8 am  -   8 pm During trial  period April 4-July 31	April 2000	ConferenceRoom  from WebMaster	Distance learners at 73 regionally accredited colleges and universities in Florida
Georgia Tech	GTEL	Not Available	http://www.library.gatech.edu/services_frame.htm	Not Available	Not Available	AOL Instant Messenger	Students, Faculty, Staff
IPL (Internet Public Library)	IPL MOO	Joe Janes	http://www.ipl.org	M -Su  6 - 7 pm	July 1995, ceased 2000	MOO	No Restrictions
Liberty University, External Degree Library Services Lynchburg, VA	Not Available	Diane Sullivan	http://www.liberty.edu/resources/library/edp/index.html	M - F  8 am - 4:30 pm	Not Available	AOL Instant Messenger	Not Available
Michigan State University	Netscape Chat Reference Service	Denise Forro;  Steve Sowards	http://www.lib.msu.edu/services/chat.html	M - Th  8 am - 10 pm  F 8 am - 5 pm  Sa 12 - 5 pm  Su 12 -10 pm	Service No Longer Available	Netscape Chat	Students at MSU computer labs
Morrisville, SUNY, College of Agriculture and Technology	"Talk" to a librarian	Wilfred Drew	http://www.morrisville.edu/Library/INDEX.html	During reference desk hours	Spring 1999	AOL Instant Messenger	No Restrictions
North Carolina State University	Chat with a Librarian	Not Available	http://www.lib.ncsu.edu/risd/libref/chat.html	M - Th  9 am - 5 pm F 10 - 5 pm	Not Available	IRC	Users with a current ID
Plattsburg, SUNY,  Feinburg Library	I-Ref	Not Available	http://www.plattsburgh.edu/acadup/libinfo/library/iref.html	M - Th  9 am -10 pm F  9 am - 5 pm Sa 1 - 5 Su 1 - 5, 6 -10 pm	AOL Instant Messenger	Not Available	Not Available
Temple University	TalkNow (formerly called TalkBack)	Mark Meola	http://www.library.temple.edu/ref/ask_us.htm	Same as reference desk:  M - Th  9 am - 9 am F 9 am - 6 pm  Sa 10 am - 6 pm Su 12 - 8 pm	Fall 1998	TalkBack (free) Running on Server software called ZBServer which costs  $25	No Restrictions
University of Calgary	Wizard	Saundra Lipton	http://www.ucalgary.ca/library	M -Th  4 - 8 pm	Trial  Fall 98/99	Neware from Net Effect Systems	Not Available
Kresge Library (Business School)  University of Michigan	Not Available	Tomalee Doan	Service no longer offered	Su - W  7 - 10 pm	Fall 98/99,  Service No Longer Available	Part of electronic course reserve system called Eres.  Created a front end that authenticates users to the intranet.	Business school students, faculty, staff
Lippincott Library of the Wharton School, University of Pennsylvania	Ask A Question!	Linda Eichler	http://www.library.upenn.edu/lippincott/askoption.html	M - Th  3 - 9 pm  F 1 - 5 pm	Not Available	LivePerson	Students, faculty, staff
University of South Florida	USF Library Virtual Reference Desk	Ilene Frank	http://cerebus.lib.usf.edu:8080/	Not Available	Not Available	Conference Room from WebMaster	No restrictions
University of North Texas	Online Reference Help Desk	Monika Antonelli	http://www.library.unt.edu/admin/HelpDesk/helpdesk.htm	15 to 35 hours per week  M - F 10am - 5pm CST	May 1999	Conference Room from WebMaster	No restrictions

As of July 2000.