The Telephone

Answering the phone:
When answering the telephone, use the following phrase:

"Architecture and Fine Arts Library.  May I help you?"
Do not use "AFA Library".  Not everyone knows what " AFA" means.

If the call is for another staff member, put the call on hold, and use the phone intercom to inform the staff member.  There is no need to "screen" calls before routing. There is a list of intercom extensions on each phone.

Use the pre-printed "While You Were Out" message pads.  Write legibly.  Get the caller's name and number.  Note the time.  Give your initials in case there are any questions later.

If the message is a reference question, use the reference referral form, available at the service desk.

To transfer  a call to another campus (2-XXXX) number, do the following:

1.  Tell the caller you will transfer him/her to the proper number.  Give the caller the new number, in case s/he gets disconnected.
2.  Briefly depress the switchhook.
3.  Dial the 5 digit campus number (2-XXXX)
4.  Wait for the person to answer the phone.
5.  Tell him/her you are transferring a call.
6.  Briefly depress the switchhook, once more.
7.  Hang up.

There is not a dedicated staff photocopier in the AFA Library.  There is a key at the circulation desk  for staff use.   Two black and white photocopiers are located on the main floor stacks area on the north side of the building.

The staff photocopy card is to be used for library business only.

There is a pencil sharpener available in the reference area for public and staff use.

An electric pencil sharpener is available to staff in Room 207.

There are no typewriters.

There is a paper cutter  for staff and public use on a table near the photocopiers on the main floor.

A larger paper cutter, available for staff use, is located in Room 207.

This category has a page of its own.  For information on staff and public computing equipment in the AFA Library, <link under construction>